Talk to the house — a human answers, every time
Reservations, private rooms, gaming nights, press or a lost jacket from last Friday — one form, one inbox, one maître d' who reads everything personally.
- Phone
- +61 7 3221 4455
- Answered 10:00–21:00 daily
Find the door
48 Queen Street, on the corner
Two minutes from Central Station, step-free from the street, valet from 17:00 Thursday to Saturday.
Departments
Reach the right desk first
Reservations
Tables, tasting menus, high tea and floor bookings. Same-day replies before 5pm.
+61 7 3221 4455
Events & private dining
Rooms for 12–60, buyouts to 300 guests, full event production. Quotes in one business day.
Press & media
Interviews, photography permits and fact-checks — Naomi answers within one day.
Careers
Kitchen, floor and cage roles. Send a note with the role you're after — no resumes needed to start.
Opening hours
When the fire is lit
Monday — Wednesday
11:00 — 22:00
Thursday — Saturday
11:00 — 01:00
Sunday
10:00 — 21:00
Gaming lounge
10:00 — late · 18+
High tea sittings
Daily 14:00
Kitchen closes with the dining room; the bar runs to last seating. Public-holiday hours are posted on the door and confirmed by email.
Access & comfort
Everyone gets a good seat
- Step-free throughout — street-level entry, accessible restrooms, companion seating on request.
- Quiet tables — ask for the reading corner; the room stays conversational, not loud.
- Assistance animals are welcome in the dining room and on the terrace, always.
- Menus in large print available from any host — just ask when seated.
Arriving by transport?
Central Station is a four-minute walk; the Queen Street bus station is two. We'll call you a cab at the end of the night — the concierge desk handles it, no apps needed.
Who you're talking to
Real people, quick answers
Rose Alderton
Maître d' · Reservations
Every table request lands on Rose's desk. Bookings before 5pm are confirmed the same day; everything else within one business day.
Tomas Reilly
Events & Private Dining
Runs the run-sheets for everything from twelve-seat birthdays to 300-guest galas. Send the brief, get a plan.
Deb Winton
Gaming Floor Manager
Table reservations, player cards and responsible gambling support — discreet, always.
Under 4 hours
Median first reply, business hours
Same-day confirmations
For requests sent before 17:00
No spam, ever
Your details serve your booking only
Frequently asked
Before you write — quick answers
The complete register lives on the FAQ page; these are the ones that fill the inbox.
Same business day for messages sent before 5pm; everything else within 24 hours. Event quotes take one business day because the kitchen prices them properly, not roughly.
Yes — that's our most-requested format. Mention it in the form and the confirmation will include your room, your menu and your reserved table with a dedicated dealer.
Gladly — mark it "Press" in the form. Naomi handles interviews, photography permits and the media kit, and answers within one business day.
Call +61 7 3221 4455 and ask for the host stand — lost property is logged nightly and held for 30 days. If it's valuable, we'll ask a couple of verifying questions before handing it back.
Rather browse first?
Every service, every price — then the form.
Take a lap through the menu and the packages. The inbox isn't going anywhere.